Privacy Policy

Last updated: January 1, 2026

Cool Cats (operated at cool-cats-ca.com) takes your privacy seriously. This policy explains what personal information we collect, why we collect it, and how we handle it. We operate in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws, including those governing iGaming Ontario registrants.

If you have questions about this policy, contact us at [email protected] before using the site.

1. Who We Are

Cool Cats is an online casino platform serving Canadian players. References to 'we', 'us', or 'our' in this document mean Cool Cats and its operating entity. If you're an Ontario resident, please note that Cool Cats operates under the iGaming Ontario framework, which means your gameplay data may be shared with iGaming Ontario as required by your registration agreement with them.

2. Information We Collect

We collect personal information when you register, play, make deposits or withdrawals, or contact our support team. This includes:

Full name, date of birth, and residential address
Email address and phone number
Government-issued ID documents (required for identity verification)
Payment details, including banking information and transaction history
Device information, IP address, and browser type
Gameplay activity, session data, and account history

We don't collect more than we need. Some of this information is required by law — particularly for anti-money laundering (AML) compliance and responsible gambling obligations.

3. Why We Collect Your Information

There are several reasons we process your personal data:

To create and manage your account
To verify your identity and age (you must be 19+ in most provinces, 18+ in Alberta, Manitoba, and Quebec)
To process deposits and withdrawals in Canadian dollars (C$)
To comply with AML regulations and report suspicious activity where required
To support responsible gambling tools like deposit limits and self-exclusion
To send you account-related communications and, where you've opted in, promotional offers
To improve our platform and troubleshoot technical issues

4. Legal Basis for Processing

Under PIPEDA, we rely on your consent as the primary basis for collecting and using your personal information. You give this consent when you register an account. Some processing is also necessary to fulfil our legal obligations — for example, identity verification and AML reporting aren't optional for us or for you.

You can withdraw consent at any time by closing your account, though this won't affect processing that already happened or that we're legally required to complete.

5. How We Share Your Information

We don't sell your personal data. Full stop. But we do share it in specific circumstances:

With payment processors to handle your transactions
With identity verification providers to confirm who you are
With iGaming Ontario, as required for Ontario-licensed operators
With law enforcement or regulators if we're legally required to do so
With third-party service providers who help us run the platform, all of whom are bound by confidentiality agreements

6. Data Retention

We keep your personal information for as long as your account is active and for a minimum of five years after closure, as required under Canadian AML regulations. Some records may be kept longer if there's an ongoing legal matter or regulatory requirement.

7. Your Rights Under PIPEDA

You have the right to access the personal information we hold about you and to request corrections if anything is inaccurate. You can also ask us to explain how your data is being used. To make a request, email [email protected]. We'll respond within 30 days.

If you believe we've mishandled your data, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada at priv.gc.ca.

8. Security

We use industry-standard encryption (SSL/TLS) to protect data in transit and apply strict access controls internally. No system is completely immune to risk, but we take reasonable and appropriate steps to protect your information from unauthorized access, loss, or disclosure.

9. Children and Minors

Cool Cats is strictly for adults. We do not knowingly collect information from anyone under the legal gambling age in their province. If we discover a minor has registered, we'll close the account immediately and delete the associated data.

10. Changes to This Policy

We may update this policy from time to time. If we make significant changes, we'll notify you by email or through a notice on the site. The 'last updated' date at the top of this page always reflects the most current version.

Gambling should be fun. If it stops being fun, help is available. Visit the Responsible Gambling Council at responsiblegambling.org or call ConnexOntario at 1-866-531-2600.